If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:

  • Check your Internet connection
    • Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE.
    • Try restarting your router or modem, or switching to a different Wi-Fi network or mobile data connection.
    • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
  • Restart your device
  •  Restart your app by force-closing it
    • How do I force close the game on iOS? click here
    • How do I force close the game on Android? click here
  • Make sure you have the latest version of your app installed 
  • Force close unnecessary background apps 

If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with us.