In-game performance issues like loading, crashing, missing features, and sync-ing can be resolved in the following ways:

1. Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE and has a strong signal.

  • Try restarting your router or modem, or switching to a different Wi-Fi network or mobile data connection.

  •  If you play through a WiFi connection, make sure your router is on.

2. Restart your device

3. Make sure you have the latest version of your game app installed from the App Store

  • Open your App Store by tapping the icon from your home screen.

  • Tap on your Profile in the top-right corner.

  • Scroll down to the Upcoming Updates / Available Updates section.

  • Tap Update next to an individual app, or tap Update All.

4. Restart your app by force-closing it

For devices that have a Home Button:

  • Press your Home button twice quickly.

  • All your open apps will be displayed. Swipe left or right to locate your app.

  • Swipe up the app's preview image.

  • Return to the Home screen and restart the Game app.

For devices that don’t have a Home Button:

  • From the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.

  • Swipe right or left to find the app that you want to close.

  • Swipe up on the app's preview to close the app.

  • Force close unnecessary background apps using the same steps as above.

  • Make sure that you have the latest software version of your device's operating system.

To check if there is a system update available:

  • Open your device's Settings app.

  • Tap "General" > "Software Update"

5. If the issue persists, uninstall/reinstall the app (*)

Steps to uninstall / re-install:

  • Tap and hold the app until you get a popup menu.

  • Tap “Delete App” and confirm.

  • Re-download the app from the App Store.

  • Open the app.

  • Sign back into your game by using the same sign-in method and account as before.

If you are playing on multiple devices:

  • Make sure that the game app is always updated to the latest version on all devices.

  • Ensure that the Date & Time settings on all devices are correct. We recommend using the "Set Automatically" option in your device settings.

  • Make sure that the game is connected through the same account and sign-in method on all devices.

  • Please be aware that the use of multiple devices may not be fully supported by all games.